Using performance measurement in local government

a guide to improving decisions, performance, and accountability by Paul D. Epstein

Publisher: Van Nostrand Reinhold in New York, N.Y

Written in English
Cover of: Using performance measurement in local government | Paul D. Epstein
Published: Pages: 237 Downloads: 688
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Edition Notes

StatementPaul D. Epstein ; with case examples contributed by 23 government officials from across the country.
SeriesVan Nostrand Reinhold/Council on Municipal Performance series
LC ClassificationsJS363 .E67 1984
The Physical Object
Paginationxviii, 237 p. :
Number of Pages237
ID Numbers
Open LibraryOL2841629M
ISBN 100442216033
LC Control Number84003522

Measuring Performance in Public and Nonprofit Organizations is divided into four parts. Part one discusses the evolution of performance measurement in government and the nonprofit sector and places it in the context of results-oriented approaches to management. The Enhancing Government Outcomes and Performance Measurement conference is a unique opportunity to learn from best practice and hear strategic recommendations in performance measurement and outcomes-based approaches. It will provide a practical platform for improvement for public sector organisations from across Australia.   The essays comprising Leading Performance Management in Local Government, edited by David N. Ammons, present a solid understanding of the role of performance measurement, the implementation and use of performance management systems, and the benefits to be gained for the government and for external stakeholders. performance. It is more than merely declaring goals and trusting that program officials and employees will somehow achieve them. It is more than simply measuring performance and hoping that the act of measurement will provide all the impetus needed.” --Leading Performance Management in Local Government (ICMA Press, ).

In short, performance measures provide data and information necessary to make informed decisions. Performance measures provide a snapshot of current performance capabilities and track whether actual performance is getting better, staying the same, or getting worse over time. The introduction to performance measurement section discusses the principles of performance measurement and management and includes examples of governmental units using performance measurement as a regular part of their operations. Additional resources and web links are also included in the introduction and at the end of this Size: KB. the local government sector (such as citizens or business groups); and (5) to solicit joint cooperation in improving future outcomes in respective communities ” (, ). • Advocates of performance measurement in local government, observes David Ammons of the University of North Carolina, “have promised that more sophisticat-File Size: KB. for accurate and meaningful measures of local government efficiency for the purposes of comparative performance assessment and process benchmarking. This paper is centrally concerned with the evaluation of technical and scale efficiency in New South Wales local government using the nonparametric approach to efficiency measurement.

performance of the rest of the economy. 4. Public sector performance. The key underlying issue here turns on a simple but powerful piece of political economy. In all of our societies, citizens come to expect ever increasing standards of service from government and from the public services more widely, just as they expectFile Size: 42KB. Improving Performance and Accountability in Local Government with Citizen Participation Pamela D. Gibson, Virginia Polytechnic Institute and State University, USA Donald P. Lacy, The Ohio State University, USA Michael J. Dougherty, West Virginia University, USAFile Size: KB. Two frameworks for using data and evidence are performance measurement and evaluation. Though some may use these terms interchangeably, they represent distinct approaches that have different objectives. In short, the main distinctions are as follows: Performance measurement tells what a program did and how well it did Size: KB. • Local government performance data in 15 service areas • + charts and graphs of key measures • Definitions and explanatory notes • Mean and median statistics • Descriptive information about reporting cities and counties • Suggestions for using performance data Seventeenth annual report of the ICMA Center for.

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Using Performance Measurement in Local Government: A Guide to Improving Decisions, Performance, and Accountability (Van Nostrand Reinhold/Council on) [Epstein, Paul D.] on *FREE* shipping on qualifying offers.

Using Performance Measurement in Local Government: A Guide to Improving Decisions, Performance, and Accountability (Van Nostrand Cited by: VIA ICMA-owned image.

Getting Started: A Performance Measurement Handbook introduces the topic of performance measurement for local governments that have not yet started measuring their performance, or that have taken the first steps, but found that reaping meaningful results can be a challenge.

This e-book focuses on the areas of planning, development, implementation. Performance management is one of the foundations of professionalism in local government. Yet the prospect of measuring performance—and reporting on it—continues to be intimidating even to the most experienced managers.

ICMA has provided leadership in performance measurement and management for decades, and we’ve just published a second. Chapter 2 establishes a framework for performance measurement in local government.

Drawing from this framework, Chapters 3, 4 and 5 explore performance meas ur ement at theAuthor: Richard Boyle. Local officials are responsible for a number of important tasks that have a significant impact on the quality of life of most Americans. Arguably, the policy choices made by local governments in the United States more directly impact individual well-being than do the choices made at any other level of : Using Performance Measurement in Local Government on *FREE* shipping on qualifying offers.

Guidebook for Performance Measurement TurningPoint Collaborating for a New Century in Public Health. local level of government is not new, but linking the measures, or indicators, to program mission; book or paper you read on performance measurement will provide aFile Size: KB.

compare the performance of local government systems. This paper, however, focuses on the institutional level and conceptualizes the performance measurement of local governments.

Second, outcome and output measures are conflated in some studies. Putnam () is right. performance measurement in budgeting, a government needs to involve all stakeholders in establishing performance goals, developing performance indicators, monitoring perfor. Best Practices in Performance Measurement in Government Part 1: Developing Performance Measures Developing Performance Measures 11/04 Page 4 G.

Is the measure compatible with other performance measures. Is the measure useful to others. Selecting key performance measures to be reported to external customers, stakeholders, and policy Size: KB.

Using performance measurement in local government: a guide to improving decisions, performance, and accountability. Book Description. Local officials are responsible for a number of important tasks that have a significant impact on the quality of life of most Americans.

Arguably, the policy choices made by local governments in the United States more directly impact individual well-being than do the choices made at any other level of government. on how the decisions of local government officials, man-agers, and budgeters can be better supported through the use of performance measurement.

Advancing Performance in Local Governments For any initiative to be successfully implemented in an organization, an environment for change must exist (Streib and Willoughby forthcoming). Get this from a library. Acting on facts: using performance measurement to improve local authority services.

[Audit Commission for Local Authorities and the National Health Service in England and Wales.; Improvement and Development Agency (Great Britain);]. Design for Performance Measurement System using Entreprise Engineering Approach of the Local Government in Indonesia Zaitul ¹; Popi Fauziati ¹ and Ayu Bidiawati JR² ¹Bung Hatta University, Faculty of Economics, Accounting Department, Jl.

Aie Pacah, By Pass, Padang, West Sumatra, Indonesia. E-mail: [email protected]; [email protected] Performance measures are used by governments to collect information about operational activities, achievement of goals, community conditions, or other environmental factors to better understand a situation and make informed decisions.

Regardless if an organization has a centralized collection system for performance measures, the use of. Performance measurement and performance management may sound similar, but while they are complementary to one another, they are entirely separate strategic practices.

The Balanced Scorecard creators, Drs. Robert S. Kaplan and David P. Norton, played a large role in championing these terms.

InKaplan and Norton published The Balanced Scorecard:. Manager's Performance Appraisal. There is a difference between holding a program accountable and holding a manager accountable. The distinction is that while the program must ultimately be seen in light of its strategic outcomes, these results are influenced by more than one government program and therefore are by definition beyond the manager's personal control.

Performance Measure Guide 1 Office of Financial Management. What is a performance measure. A performance measure is a numeric description of an agency’s work and the results of that work.

Performance measures are based on data, File Size: KB. Executive Guide: Effectively Implementing the Government Performance and Results Act. GAO/GGD General Accounting Office, June Focusing on Results: A Guide to Performance Measurement.

Industry Canada, March The Government Performance and Results Act: Governmentwide Implementation Will Be Uneven. GAO/GGD Nevertheless, the extent to which performance measurement has taken hold in a meaningful way in public agencies is still an open question, particularly with respect to local government.

Based on a survey of U.S. cities with populations of 25, and over, this article explores the extent to which performance measures are used and how they are. government and for external stakehold-ers. The information is useful to both neophytes and experienced managers.

The book describes the importance of identifying services and practices that need to be improved and using this information to focus resources.

The book moves from an introduction to performance measurement and its lim. Local Government faces major challenges today. These include the management of increasingly scarce resources; the provision of modern services in reponse to public needs; competition for services from outside local government; increasingly complex issues of political control and direction; and the challenge to local government autonomy by central government.

This paper provides an overview of national and international developments in performance measurement in local government. The term performance measurement is used in a generic sense in the study to cover the systematic monitoring of performance over time, using both quantitative and qualitative data.

Posted in performance, productivity, public value, value / Tagged accountability, dashboard, local government, organisational policies, performance, performance indicators, performance measurement, services, Weatherby 42 – How do you listen to the ‘voice of the customer’ in local government.

It can be done. How Are We Doing. Using Performance Measurement to Manage a Local Court System Ingo Keilitz National Center for State Courts and CourtMetrics Judicial District Executive Seminar School of Government UNC – Chapel Hill November 1, Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs.

This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying. Auditor Roles in Government Performance Measurement: A Guide to Exemplary Practices at the Local, State, and Provincial Levels.

By Paul D. Epstein, Stuart S. Grifel, and Stephen L. Morgan. Published by The IIA Research Foundation. Download this book FREE. here (from. 8 Auditor Roles in Government Performance Measurement Website Has: Professional Context & Issues, e.g., contextual models, independence issues.

Exemplary Practices: numerous examples from audit offices across North America, many with links to. How does local government measure performance without profit. In the private sector success is judged by the amount of money made but when the desired outcome is defined as "social good" how do Author: Guy Burchett.

There should be a designated government entity responsible for coordinating the government’s performance measurement activities. QuIC has made a strong start in the right direction by convening representatives from the six major government health care programs and initiating various collaborative projects based on voluntary participation, but.Performance Measurement is a way to gauge the direction and speed of change.

Performance Measurement provides the means to establish a common denominator for comparisons over time Present State Baseline Goals Performance Measurement Future State Overall Performance Baseline Target Current PositionFile Size: KB.performance measurement the telephone survey semi-structured interviews were conducted in 45 of the organisations.

Finally, a detailed investigation on a case study basis was carried out at each of ten major respondents.

Historically, the majority of organisations, particularly those in the private sector, have relied on financial File Size: KB.